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How do you link different change initiatives?

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Thu Nov 08 2012

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Orion are studying how the brain works and what this means for leaders and HR. This neuroscience is beginning to highlight some interesting information about leadership and change. Information that will change how HR supports the business.

Change management is an essential skill in HR and never more so than in helping to link up and explain the many change initiatives that companies undertake all at once. These can range from small changes like a re-organisation of a team to large business transformation projects that impact every facet of the business, suppliers and customers. Much of this change is driven by factors outside of the direct control of HR, so how can HR help people and management make sense of the changes and join the dots?

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One tool we have been using is the CORE model. This helps people to understand their reactions to change in a way that is consistent with how the brain works.

Using CORE as the umbrella methodology to manage all change initiatives gives people a common thread and sense of continuity. One of the most useful things about understanding CORE is that you can apply it to your own reaction to change, help others understand their reaction and also use it as a check for change communications, planning and measurement. A pretty handy tool!

CORE model

The CORE model sheds light on how people react to change and why many find it so difficult. It is also relevant to help us understand the reaction of others when we influence or persuade them to take a different course of action.

In particular it helps us identify the drivers of threat and reward responses in people. If we can understand this reaction then we are able to use this to inform how we position suggestions and ideas in a way that generates a reward rather than a threat response.

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The model is based on two neuro-scientific insights:

  1. Motivation driving social behaviour is governed by a principle of minimising threat and maximising reward.

  2. The brain networks we draw on to minimise threat and maximise reward are the same brain networks used for our primary survival needs.

In other words, the brain treats social needs in the same way as it treats the need for food and water.

How do you link different change initiatives?-b8cc4ea24682071df484d931b2459e6a25b4373482743298533cac12b2036ed7

You will notice that ‘threat’ appears on our model much larger than the reward. This is to highlight that our brain is wired to look for threats rather than rewards. It’s one of the reasons humans have survived so long. But it also means we need many more reward responses than you’d expect in order to feel good, and that one threat can override a number of rewards.

CORE elements

The CORE model identifies the common factors that activate both reward and threat responses in social situations. These fall into four elements of human social experience:

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CERTAINTY

the knowledge that we can predict the future

OPTIONS

the extent to which we feel we have choice

REPUTATION

our relative importance to others

EQUITY

our sense that things are equitable

How CORE works – an example

When someone attempts to influence us or persuade us to do something differently we experience this as a threat or reward to any or all of these four CORE elements. This is a neurological response and is automatic; happening in a nanosecond and out of our conscious awareness.

So for example, persuading someone to apply for a new job may create a threat to their certainty because they are less likely to know what to expect and how to do the new job. On the other hand, they feel a sense of excitement by the amount of autonomy they will have in the new role and see this as a reward to their options. The very fact that you are considering them as a worthy candidate is likely to be perceived as a reward to their reputation. When you tell them that they will be required to go through a selection interview they may see this as potential threat to reputation but when they reflect they may perceive this as a reward to their sense of equity.

These four elements activate either the ‘primary reward’ or the ‘primary threat’ circuitry of the brain. For example, a perceived threat to one’s sense of equity activates similar brain networks to a threat to one’s life. In the same way, a perceived increase to your reputation activates the same reward circuitry as receiving a monetary reward. Our reaction happens in a nanosecond and is an automatic response.

Why so important?

Whether people feel a threat or a reward will have significant impact on their problem solving, decision making, stress management, collaboration and motivation. Knowing the drivers that cause a threat response enables us to design initiatives to minimise threats. Knowing about the drivers that can activate a reward response enables us to motivate people more.

Below is a table to illustrate some typical threats or reward triggers.

Element

 

 

Common threat triggers

**To reduce threat / increase reward ** 

 CERTAINTY

Lack of information about the future

Unpredictable manager behaviour

Job insecurity

Telling people when they can expect to know

Setting timelines and agendas for meetings

Laying out plans and breaking down big tasks

 OPTIONS

Telling people what to do

Micromanaging

Giving people options to choose from

Allowing flexible work times and patterns

Setting clear guidelines that allow judgements to be made within boundaries

 REPUTATION

Giving advice or instructions

Giving critical feedback

Leaving people out of activities

Asking people to self-assess their performance

Giving public positive feedback

Creating learning and improvement opportunities

 EQUITY

Perceived favouritism

Unclear expectations

Uneven workload distribution

Being as transparent as possible about how and why decisions are made

Setting out and following clear management policies

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