(From ecademy.com) Making tough decisions, implementing change, and telling people that

this is the way it is - really isn't the same as getting them motivated

to accept how things are and to work well.

As Michael Hammer - former Business Process Re-engineering guru of the

last recession - now says: "The human side \[of change\] is much harder

than the technology side and the process side. It's the overwhelming

issue."

Daniel Goleman \["Primal Leadership"\] has eloquently articulated the

principle of a style of leadership that resonates with people - that

speaks from the heart and offers a measure of re-assurance and

certainty of conviction about the direction in which they are being led.

But how you do you translate that into action? How do you actually motivate people? What are the keys?

Read the entire article.