Learning Is a Process, Not an Event

Learning and development teams have never had more tools at their disposal—platforms, content libraries, microlearning apps, AI—you name it. Yet, familiar challenges persist: skills gaps remain stubbornly wide, and learners are often disengaged or overwhelmed.

Here’s a thought: maybe it’s not the tools. Maybe it’s the way we think about learning itself.

Most traditional approaches treat learning as a series of one-off events. You take a course. Check a box. Move on. But in the real world, growth doesn’t happen in tidy modules. It happens in messy, interconnected moments—through feedback, collaboration, trial and error, and the occasional brilliant failure.

That’s why the real opportunity for L&D isn’t just to provide more training. It’s to design better learning systems.

What Systems Thinking Looks Like in L&D

Systems thinking means viewing learning not as an end product, but as a continuous, connected process embedded across the organization. It involves designing touchpoints, feedback loops, and contextual supports that reinforce behavior change over time.

Key elements of a learning system include:

• Manager-led feedback and coaching

• Embedded just-in-time content

• Peer learning and knowledge-sharing rituals

• On-the-job experimentation with reflection opportunities

• Performance metrics aligned with learning goals

This doesn’t mean formal training goes away. It means training becomes one part of a broader, more interconnected system.

Why This Shift Matters (Now More Than Ever)

Today’s workplace is fast, distributed, and constantly evolving. The half-life of skills is shrinking, and new priorities show up seemingly overnight. Under these conditions, L&D can’t just keep building more content. That model doesn’t scale, and it doesn’t stick.

What’s needed is an environment where learning is:

• Agile, so it can respond to change

• Embedded, so it fits naturally into the flow of work

• Sustainable, so it supports continuous growth without causing burnout

A systems approach delivers on all three by connecting learning to work, people to each other, and development to performance.

How to Start Thinking Like a Systems Designer

You don’t need a new tech stack or a six-month strategy sprint to begin this shift. What you need is curiosity—and a willingness to zoom out.

Start here:

• Map the employee experience. Where does learning naturally occur? (Think onboarding, team meetings, performance reviews, project launches.)

• Audit learning touchpoints. Are your tools reinforcing one another or operating in silos?

• Build feedback loops. Application, feedback, and reflection should be baked into every learning moment.

• Measure what matters. Stop obsessing over attendance. Start tracking behavior change, team performance, and business impact.

• Partner with managers. Their feedback, coaching, and insight make them key drivers of learning on the ground.

From Tactics to Perspective

These ideas aren’t a checklist; they’re a shift in perspective and a move away from isolated efforts toward something more connected, more contextual, and more enduring.

Many teams are already heading in this direction, often without calling it “systems thinking.” They’re noticing where learning naturally happens, designing for what sticks, and making small changes that add up over time.

It’s not about perfection. It’s about coherence. Because when learning experiences start to talk to each other across tools, teams, and touchpoints, the whole system gets smarter.

See the System, Not Just the Parts

Maybe the real opportunity isn’t adding more. It’s noticing what’s already there and connecting it with more intention. Even small shifts in how feedback is structured, content is surfaced, or performance conversations unfold can help build a more cohesive, responsive learning environment.

That’s where systems begin. And often, that’s where the real learning lives.

So, here’s a simple prompt to take with you: Where is learning already happening in your organization, and what would it look like to support it like a system?

You don’t need to have all the answers. However, asking the right questions might be the most important first step.