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Alex Moore is a junior research analyst for the Association for Talent Development (ATD). Prior to being a writer/editor Alex worked as the research coordinator and on the Customer Care team at ATD. Prior to working at ATD, he completed a postgraduate internship with FedBid in Vienna, Virginia. Alex graduated from Virginia Tech in May 2015 with a bachelor’s degree in English.

Cases Written: Hilton Worldwide: Training Talent Development Professionals in Project Management, Haworth: Developing Aspiring Leaders, Mindtree: Developing New Employees' Skills with Residential Learning, TELUS: Training Employees to Deliver a Better Customer Experience, Cardinal Health: Building the Foundation for a Company-Wide Mentorship Program, Genpact: An Integration Program to Onboard New Executives, Sonic Automotive: Launching a New Business Division With Training, Cigna: Building Doctors' Leadership Behaviors, Saunders Construction: Ditching Annual Performance Reviews, Bayer: Chatbot Coaching for Learning Transfer.Shauna Robinson is a research analyst at the ATD and served as a writer for the case study team as a junior research analyst. Her previous positions at ATD include junior research analyst, human capital specialist, and communities of practice coordinator. Prior to working for ATD, Shauna worked for Wiley as a senior editorial assistant in San Francisco, California.

Shauna received a bachelor’s degree in English from UC Berkeley. She is currently attending the University of Connecticut remotely to obtain a master’s degree in survey research.

Cases Written: New York Community Bank: Bringing New Hires Up to Speed in Eight Days, Maersk Line: Coaching Skills for Customer Service Managers, FM Global: Converting Training to an Asynchronous Online Course for Engineers, CA Technologies: Using Evaluation to Regularly Improve a Global Leadership Program, Consumers Energy: Cutting Costs By Testing for Existing Knowledge, Emerson: Increasing Learning Transfer for Better Business Results, Greenheck: Developing High-Potential Graduates With Mentoring and Rotational Training, Ultimate Software: Onboarding New Technologists Using Individual Learning Paths, Our Lady of the Lake Regional Medical Center: Experiential Learning and Mentoring for Future Senior Leaders, Intuit: Using Video to Define Values and Empower Every Employee to Lead, Kimberly-Clark Professional: Training Sales Professionals in Social Selling to Drive Business With Social Media, SightLife: Eliminating Blindness Through Collaborative Performance Improvement, N2 Publishing: Training a Remote Sales Force With Video-Based Courses, GE: Developing an Online Platform to Personalize Learning, Catholic Charities D.C.: Teaching Adult Educators Best Practices in Adult Learning, P.J. Lhuillier: Developing Assessments for Promotions, SAP: Data-Driven Sales Coaching, Akbank: Increasing Learner Engagement Through Gamification, St. Charles Hospital: On-the-Job Performance Support to Improve Patient Care.Clara Von Ins is a former junior research analyst and served as a writer for the case study team during her time working at ATD. Prior to working for ATD, Clara worked for the American Red Cross as the disaster program coordinator in Santa Barbara, California.

Clara received her bachelor’s degree from the Ohio State University in psychology and education and her Master's degree in public administration from the University of North Carolina-Chapel Hill.

Cases Written: Cerner: Using Progressive Onboarding Programs to Launch Employee Performance, University Health System: Using a Virtual Tour for Learing, Novo Nordisk Inc: Creating a Library for Individual Learning , Tata Consultancy Services: Meeting International Business Needs with Intensive Language Training, Johnsonville: Developing Leaders with a Taste for Leadership, Signature: Using Data to Develop Leaders, Zurich: Mastering Customer Service Training, Western Union: Transforming a Leadership Program to Advance Performance, Florida Blue: Improving Business With Onboarding, WakeMed: Training's Role in Ebola Outbreak Preparation, MTR Corporation: Engaging Employees in the Fast-Paced Transit Business, Freese and Nichols: Establishing a Pipeline of C-Suite Talent, Asurion: Closing Early Training Gaps, Kimberly-Clark Professional: Training Sales Professionals in Social Selling to Drive Business With Social Media.