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Performance-Focused Smile Sheets


Wed Aug 07 2013

Performance-Focused Smile Sheets

Smile sheets are not related to learning. Smile-sheet ratings that are good don't guarantee that the learning solution was effective. But smile-sheet ratings that are bad don't necessarily mean that the learning solution was poor. Meta-analyses from scientific refereed journals show correlations at about .09, which is basically no correlation at all.

So, what does this mean to you? Well, if you trust smile sheet ratings as a barometer of how effective your learning solutions will be, you're just being foolish. And, I offer my apologies for being so straightforward.


The bad news is that most of us are going to keep using smile sheets anyway.

The good news is that a new kind of smile sheet has been devised: the performance-focused smile sheet. It is based on four major improvements in smile-sheet design.

  1. It targets on-the-job performance, not training engagement or learner satisfaction.

  2. Its design is inspired by the learning research in that it assesses how well the course or learning solution uses critical learning factors in its design.

  3. Its questions are worded to enable more precise answers from learners, better reflecting the reality of the learning.

  4. Its questions are worded to enable clearer results and, thus, better decision making by stakeholders.

World's Best Smile Sheet Question

I have a new candidate for the World's Best Smile Sheet Question. It's great because it focuses on work performance, it enables clear decision making on the part of learners, and it helps stakeholders know whether the training was good or not.

In regard to the course topics taught, HOW ABLE ARE YOU to put what you’ve learned into practice on the job?

  1. I’m NOT AT ALL ABLE to put the concepts into practice.

  2. I have GENERAL AWARENESS of the concepts taught, but I will need more training/practice/guidance/experience TO DO ACTUAL JOB TASKS using the concepts taught.

  3. I am ABLE TO WORK ON ACTUAL JOB TASKS, but I’ll need more hands-on experience to be fully competent in using the concepts taught.

  4. I am ABLE TO PERFORM ACTUAL JOB TASKS at a FULLY-COMPETENT LEVEL in using the concepts taught.

  5. I am ABLE TO PERFORM ACTUAL JOB TASKS at an EXPERT LEVEL in using the concepts taught.

This question also can be used on a delayed smile sheet, making it doubly powerful.

Now, compare this question to the typical smile-sheet, overarching question: "Overall, how would you rate this course? A. Excellent, B. Very Good, C. Good, etc..." Stakeholders who see results in response to this question (such as "The average response was a 4.1") don't really learn very much about the training that is being evaluated.

In contrast, stakeholders who answer the World's Best Smile Sheet Question will see that 80 percent of learners are _"_ABLE TO PERFORM ACTUAL JOB TASKS at a fully competent level." These stakeholders will know a whole lot more about the learning taking place!

Obviously, no one question can work alone. Performance focused smile sheets also can—and should—include other overarching questions, as well as questions that focus on whether the course was designed in accordance with the learning research and if the learner is likely to put the learning into practice.

Note: This blog post is excerpted from Will Thalheimer’s August issue of “Will’s News.”  You can join Will’s mail list at www.work-learning.com, or read his blog at www.willatworklearning.com.


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