ATD Blog
Sun Jun 21 2009
Many sales are lost due to a poorly run sales process. With a well understood and applied sales process it becomes much easier to identify needs, ask better questions, and move the sales forward. More importantly, a well understood sales process helps match the decision-making criteria of the buyer and synchronize activities to meet buyer needs.
But many sales people result to closing skills, instead of sales process management. The days of "applying closing techniques" to get the sale are over. If the sales team members you train can help the customer meet their needs, then they will be receptive to building a lasting business relationship with your sales force.
Closing Technique Considerations:
Know whether your team members are capable of determining when a great sales closing opportunity exists -- do they have a sense of timing?.
Does your organization encourage asking questions in order to facilitate the closing technique needed to turn customer interactions into success?
How close do you look at consultative selling skills, questioning skills, and closing skills during the interview process? How does your sales training help your sales team advance the sales process? Does your training help hone, sharpen and enable each sales team member to move the sales pipeline forward?
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