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Suntec Singapore Trains Workers During Its Closure and Remodel


Wed Jun 05 2013


HRM Asia reports that rather than lay-off workers during its eight-month closure and remodel, Suntec Singapore provided intensive training opportunities to equip the workforce with the necessary skills to function in the new technologically-advanced center. 

 “We looked at the requirements of the new center at the department-level and tried to see what skills were needed,” says Tan Ker Yuan, senior director of finance and administrative services. “We then tailored our training programs, (which are) mostly external through partners such as PSA Institute, BCA academy, Singapore Tourism Board and Temasek Polytechnic,” he adds.  


Suntec Singapore has provided 103 hours of training per staff member over the past five months—an intensive schedule considering the industry standard is 24 hours per staff member per year. On average, each employee has taken 5.6 courses over the five months, more than four times the industry practice of 1.3 courses per staff member per year. 

The company is clearly putting a lot of resources into talent development. Tan says all the courses are geared towards delivering the best service possible: 

  • Client-facing employees are being sent to the 10-day YourSingapore Ambassador programme at Singapore Tourism Board, where they rediscover Singapore.

  • Security and fire safety staff have been sent to the Singapore Police Force so that they can increase their knowledge on security awareness, risk assessment, and anti-terrorism strategies.

  • Banquet service staff are being sent to Temasek Polytechnic’s School of Hospitality where they learn the latest approaches to banquet services and dining etiquette.

  • Kitchen staff are being sent for specially-tailored food presentation courses and culinary arts programs at ITE College West. 

To lean more read the complete article, “Renovated and Reinvigorated,” on the HRM Asia website.

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