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The Next, New Job: The Rising Popularity of Customer Service Positions

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Thu Oct 08 2009

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Customer service positions among young and experienced candidates are gaining in popularity at U.S. contact centers like Ryla Inc. , a leading domestic provider of outsourced call center and customer contact solutions .

"Because of the downturn and the need to build customer loyalty, U.S. contact centers are rapidly growing," said Mark Wilson , co-founder and CEO of Ryla. "Companies are realizing it costs six times more to acquire new customers than it does to retain existing customers; great customer service is a vital link to customer retention."

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According to a recent Frost & Sullivan report, U.S. call center revenues are expected to hit $29 billion by 2014.

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