logo image

ATD Blog

The Next, New Job: The Rising Popularity of Customer Service Positions


Thu Oct 08 2009


Customer service positions among young and experienced candidates are gaining in popularity at U.S. contact centers like Ryla Inc. , a leading domestic provider of outsourced call center and customer contact solutions .

"Because of the downturn and the need to build customer loyalty, U.S. contact centers are rapidly growing," said Mark Wilson , co-founder and CEO of Ryla. "Companies are realizing it costs six times more to acquire new customers than it does to retain existing customers; great customer service is a vital link to customer retention."


According to a recent Frost & Sullivan report, U.S. call center revenues are expected to hit $29 billion by 2014.

Read the full release.

You've Reached ATD Member-only Content

Become an ATD member to continue

Already a member?Sign In


Copyright © 2024 ATD

ASTD changed its name to ATD to meet the growing needs of a dynamic, global profession.

Terms of UsePrivacy NoticeCookie Policy