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Upskilling for Success: Key Skills Employees Want to Master


Mon Mar 04 2024

Upskilling for Success: Key Skills Employees Want to Master

New tech has entered the room. And the modern workplace is changing fast.

This shift means that people need to learn new skills more often—a recent TalentLMS survey demonstrates this. Fifty-seven percent of employees claim skills don’t last as long as they used to and believe that learning new skills is crucial.


The same survey also reveals that 81 percent of employees think it’s important to add more skills to their training in 2024. They know that to keep up with their jobs, they need to invest in continuous learning.

This information is valuable for training experts. It shows that employee training needs to change and offer new skills to the workforce. Employees are ready to learn. And it’s time to make sure they have all the right skills they need to succeed in the future.

5 Transformative Benefits of Upskilling Your Workforce

Upskilling brings big benefits to organizations. It’s a key strategy for success in today’s fast-paced market.

Investing in employees’ skills does more than just improve their abilities. It changes the whole workplace for the better. Let’s explore how.

1. Attracting Top Talent


Highly skilled professionals look for companies that invest in their development. Skill training initiatives signal that a company values development, growth, and innovation. This is especially true in industries that evolve rapidly, like technology. For example, a tech firm offering advanced coding workshops or artificial intelligence (AI) training can attract top talent more effectively. This approach positions the company as a leader in the market, but also as a top choice for ambitious employees seeking to stay on the cutting edge of their field.

2. Encouraging Internal Career Development

Upskilling sets a clear path for career advancement within a company. It prepares employees for future roles, showing them that they have a career, not just a job. This boosts motivation and loyalty. For instance, a customer service agent trained in data analysis can be prepared for a role in customer insights. This not only benefits the company in filling roles internally. It also encourages people to stay and grow within the company, reducing turnover and recruitment costs.

3. Boosting Engagement

Learning new skills makes work more engaging. Employees feel their company is actively investing in their future, which boosts morale and job satisfaction. Imagine a graphic designer mastering new design software or digital tools. They don’t just upgrade their skill set. They renew their passion for their work, leading to more creative and innovative project outcomes. Increased engagement also translates into higher quality work and a stronger commitment to company goals.


4. Increasing Productivity

When employees learn new skills, they work more efficiently and effectively. They are equipped with the latest tools and methods to excel in their roles. For example, a sales team trained in the latest CRM software can track and manage client interactions more effectively. This leads to faster and more successful sales cycles. This doesn’t just improve individual performance. It elevates the entire team’s productivity, driving overall business growth.

5. Retaining Employees

Organizations that provide learning and growth opportunities retain their staff longer. If employees see a future for themselves, they are less likely to look for new opportunities. Let’s see this with an example: A restaurant investing in its workforce by offering culinary training or sommelier courses enhances the dining experience for customers. But it also fosters a strong, committed, and future-focused team. As a result, turnover rates decrease, saving organizations valuable time and resources in the long run.

Key Skills Employees Want to Master With Training

Employees know that learning new skills is key to boosting their careers in the modern workplace. They want to be future-ready when it comes to changes and challenges in the business world.

Here are the top three skills on their training wish list:

1. Leadership and Management Training

The cornerstone of organizational success, leadership, and management skills are popular among employees. In fact, a striking 36 percent of them believe strength in this area will elevate their influence and impact within their companies.

People recognize that effective leadership extends beyond managing tasks. It involves inspiring teams, driving strategic initiatives, and navigating organizational complexities. By mastering leadership and management skills through training, employees boost their ability to guide and motivate others. At the same time, they significantly increase their potential for career development.

Organizations that invest in cultivating these skills strengthen their internal structure. Plus, they foster a culture of proactive and empowered leaders.

2. Mental Health Training

The importance of well-being in the workplace is a hot topic in the modern workplace—35 percent of employees express a keen interest in mental health training. This trend highlights that mental health is a critical component of overall performance and job satisfaction.

Employees look for strategies to manage stress, maintain work-life balance, and cultivate resilience in the face of challenges. Mental health training equips them with the tools and knowledge to effectively navigate any complexities in their professional and personal lives.

Companies prioritizing mental health will likely see a productive, more engaged, and committed workforce.

3. Training on AI Tools

The modern workforce understands that proficiency in AI tools boosts their efficiency. A study by the National Bureau of Economic Research revealed that customer support agents raised their productivity by nearly 14 percent when using a GPT AI tool. AI also opens new pathways for problem solving and creativity.

No surprise, then, that 34 percent of employees are eager to harness the potential of AI. Training on AI tools isn’t just about staying relevant. It helps people streamline operations, make data-driven decisions, and unlock new opportunities for innovation.

When companies invest in AI training, they keep pace with tech trends and set the stage for groundbreaking developments. Also, they stay ahead of the competition and drive impressive growth.

Empowering Growth: The Imperative of Upskilling

The landscape of work is constantly changing. Upskilling doesn’t only allow people to keep up. It prepares individuals to adapt and thrive, as well as harness new opportunities as they arise.

Cultivating a culture of continuous learning also helps your organization navigate, lead, and excel in a dynamic market. The result? A resilient, innovative, and future-ready business. And a resilient, innovative, and future-ready workforce.

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