Why Culture Change Fails Every Five Years—And How to Finally Fix It

Every five years, it happens like clockwork. Another reorganization. Another restructuring. Another round of layoffs or leadership shakeups—each promising to finally “fix the culture.”

Yet, nothing really changes.

If you’ve worked in a company long enough, you’ve seen this cycle: trust erodes, communication breaks down, morale takes a nosedive. Employees brace for impact, leaders grow defensive, and hope gets replaced by cynicism. It’s what I call “The Five-Year Curse.” And it’s far more common than we’d like to admit.

But here’s the truth: culture isn’t broken because of structure—it’s broken because of disconnection.

The Real Reason Culture Change Fails

In a recent training with a large organization stuck in this cycle, the root cause became painfully clear. The problem wasn’t bad strategy or poor performance—it was emotional disconnection.

One training manager, Julie, put it beautifully: “There is trust at the supervisor level—but deep suspicion toward senior leadership. It’s not about performance. It’s about belief: Do you care about me? Am I safe here?”

Five years ago, this same company underwent a major transformation. New org charts, new hires, new promises. For a moment, morale lifted. But now, they were right back where they started—bracing for the next wave.

What was missing?

A willingness to acknowledge and repair the emotional rupture between leadership and employees.

Mapping the Cycle of Disconnection

Here’s how it plays out:

• Employees voice frustration → Leaders feel attacked → Leaders withdraw or go silent

• Employees interpret this as rejection → Employees escalate complaints or shut down

• Leaders feel even more misunderstood → The cycle tightens

Sound familiar? It’s like a workplace version of Groundhog Day—repeating the same fight without ever getting to the root cause.

And the longer teams live in this cycle, the faster they’re triggered. Everyone becomes reactive. Safety evaporates.

Why Disconnection Hurts Performance

Disconnection isn’t just a “people” problem. It’s a performance problem.

Employees who feel disconnected don’t speak up. They don’t take risks or collaborate. They quietly disengage—emotionally, intellectually, and sometimes physically.

As one participant said, “Disconnection doesn’t just affect emotions—it impacts quality, innovation, and growth.”

And neuroscience backs this up. Social pain—like being excluded—activates the same brain regions as physical pain. When people don’t feel safe, their brains move into protection mode. Collaboration, creativity, and care all shut down.

Why Structural Changes Don’t Work

Most culture change efforts fail because they treat symptoms, not systems.

You can’t fix emotional disconnection with a new mission statement or a shuffle in org charts. You can’t fire your way out of a pattern.

What you can do is name the pattern—and change the emotional experience.

How to Break the Cycle

Here are three powerful shifts every leader can make:

1. Stop blaming people. Start blaming the pattern. People aren’t the problem—the cycle of disconnection is. Reframing helps teams get on the same side of the issue.

2. Create emotionally corrective experiences. Using the Emotional Connection (EmC) process, leaders and employees learn to express real emotions—fear, hurt, sadness—not just surface complaints. When vulnerability is met with empathy, something powerful happens: trust begins to rebuild.

3. Respond to attachment needs. When someone hears, “You matter to me,” and believes it emotionally, the brain relaxes. Safety returns. And with it, the capacity to connect, contribute, and care.

As one participant shared, “It’s like we were all underwater, gasping for air. And this gave us oxygen.”

A Leadership Call to Action

If you’re in a position of leadership, pause and ask:

• Are your teams connected to you—or surviving you?

• When was the last time you heard how your decisions felt to someone else—and you didn’t defend?

• What might change if you led with emotional responsiveness instead of protection?

Culture doesn’t shift with more restructuring. It shifts when people feel safe enough to connect.

Final Thoughts: What Feeds Culture?

Peter Drucker famously said, “Culture eats strategy for breakfast.”

But what feeds culture?

Connection—the kind that heals old wounds. The kind that builds trust. The kind that leaders have the courage to initiate.

Let’s stop trying to fix culture from the outside in—and start reconnecting from the inside out.