Assessing Competencies Starts With a Measurable Competency Model

To assess competencies, learning and performance professionals, not just performance professionals, must work with a competency model that is measurable. A measurable competency model identifies the competencies of the position or job, as well as the behavioral indicators, behavioral anchors, or work outputs and quality requirements. Most often, learning and performance professionals will be given competency models by consultants or by HR professionals - or perhaps even by corporate headquarters. Your task is to use the established model to assess individual workers and to compare the results to the model. This process allows identification of the worker's performance gaps and