Book Excerpt: ROI at Work by Jack J. Phillips and Patricia Pulliam Phillips

Content

Measuring the ROI of a Coaching Program: Nations Hotel Corporation The learning and development team at the Nations Hotel Corporation was challenged to identify learning needs to help executives find ways to improve efficiency, customer satisfaction, and revenue growth in the company. A key component of the program was the d...

Measuring the ROI of a Coaching Program: Nations Hotel Corporation The learning and development team at the Nations Hotel Corporation was challenged to identify learning needs to help executives find ways to improve efficiency, customer satisfaction, and revenue growth in the company. A key component of the program was the d...