Building Great Leaders at the IRS

Content

For some people, the thought of building great leaders at the Internal Revenue Service (IRS) might be intimidating. After all, it is the IRS! Nonetheless, in 1998, a group of leadership developers began to focus on improving customer service and tax-enforcement. These efforts have yielded customer service ratings that have more than doubled...

For some people, the thought of building great leaders at the Internal Revenue Service (IRS) might be intimidating. After all, it is the IRS! Nonetheless, in 1998, a group of leadership developers began to focus on improving customer service and tax-enforcement. These efforts have yielded customer service ratings that have more than doubled...