logo image

Newsletter Article

Member Benefit

Improve Customer Service by Recovering From Mistakes Gracefully

Recovery means making good on a mistake. No matter how hard you try, youor the company you work forcan make an error. Think of a mistake as an opportunity to regain your customers loyalty. In fact, customers who have a problem that gets resolved are actually more loyal than those who never had a problem at all. The following are ways you can in...

By

Wed May 25 2011

Loading...

Recovery means making good on a mistake. No matter how hard you try, you - or the company you work for - can make an error. Think of a mistake as an opportunity to regain your customer's loyalty. In fact, customers who have a problem that gets resolved are actually more loyal than those who never had a problem at all. The following are ways you can increase the probability that a customer will be forgiving.

You've Reached ATD Member-only Content

Become an ATD member to continue

Already a member?Sign In

Advertisement

Copyright © 2024 ATD

ASTD changed its name to ATD to meet the growing needs of a dynamic, global profession.

Terms of UsePrivacy NoticeCookie Policy