Inclusion to Address Difficult Times

In times of crisis, downsizing, or massive change, people need their leaders to communicate honestly and do what they say they will do; by using these and other inclusive behaviors, leaders can build trust, earn loyalty, and enable people to do their best work regardless of the circumstances.

Wed Jun 13 2012

Many people think of inclusion as simply a nice thing to do—the soft side of interaction in organizations. They believe that devoting attention to inclusion amid difficult circumstances, in particular, is counterproductive to confronting the challenges at hand.

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