Minds at Work: Making the Shift

Organizations need to stop managing hands and transition to managing minds to succeed in the knowledge economy. The culture that underpins a managing minds approach must support and encourage an ongoing and collective discovery, sharing, and application of knowledge and skills at the individual, team, and organization levels. A culture that supports managing minds is a culture of inquiry; an environment in which people feel safe challenging the status quo, taking risks, and enhancing the quality of what they do for customers, themselves, shareholders, and other stakeholders. A company managing minds maintains a culture in which learning how to learn is valued and accepted, and the pursuit of learning is woven into the fabric of organizational life.