Moving Beyond Smile Sheets

There's no doubt that the way we run our businesses has changed over the last many years. And so has the job of the workplace learning and performance professional. There was a time when management was satisfied with a post-training smile-sheet survey that gave a trainer top marks. But, as we left the living-high-on-the-hog days of the late 1980s and early 1990s, companies began to demand more from its training departments. Now, executives demand facts, figures, and percentages. Ultimately, the thing that matters most is the bottom line.