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Performance Improvement Without Assessments

Assessments and competencies are core elements of most training programs, but recent neuroscience research suggests that these elements may be detrimental to the improvement of organizational performance. New “affirmative” models of learning that use “positive deviance” and the neuroscience of positive images have proven effective in many organizations.

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Thu Jul 19 2012


A senior manager responsible for a development program for 1,400 customer service (CS) representatives used the following approach to performance improvement:

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