Any project plan begins with an analysis. Who is your customer? Are you focusing on one department and one production line, or is the project something that could apply to other departments and divisions? Make sure you have a clear idea of your scope and who will fund the project, as well as who must provide input into your final project plan. Early on, identify your points of contact and establish your customer's communication requirements for updates. Of course, don't be surprised if the scope expands once you get started. If you provide something your customer likes, others may want it too.