At a major financial services organization, virtual team training was falling short of expectations. The company was losing millions of dollars on IT projects because they regularly came in late and over budget. The CIO could not figure out what was happening. With people spread across the globe his hunch was that working virtually was not working out as well as he had thought. So, he started to systematically collect data about the virtual workforce assigned to these projects. Several years of data did not yield any usable information.