Training isn’t an exact science. Sometimes the most competent employees fail to grasp concepts that to others might seem basic. What do you do when your workers just don’t “get it”? First, start by taking a step back and slowing things down. It’s easy to think that just because you understand something, everyone else should be able to as well. People never want to be embarrassed or look foolish, so they’ll tend to agree when bombarded with information they’re asked to understand. Make sure the pace of their learning allows for questions and thoughtful responses. Don’t assume they understand key terms or phrases and allow plenty of space for inquiry and explanation. Communication and empathy are the critical foundation of any training session. Put yourself in the learner’s shoes and approach the learner on an even playing field.