ASTD is so excited to present Maxine Kamin! Maxine will be giving a phenomenal author chat in the ASTD bookstore on Tuesday, May 18th from 12:00-12:45 pm. Hear her explain how Customer Service Is Everyone's Business. Maxine will also be signing her fantastic book, 10 Steps to Successful Customer Service. Get your copy there!

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For more information on killer customer service, consider attending the session Strategies for Change in Training and Professional Development in a Federal Agency: Revisiting Customer Service at the ASTD 2010 International Conference and Exposition.