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The Public Manager Magazine Article

Member Benefit

Delivering Cross-Agency Customer Service

Lisa Danzig, co-leader of this initiative.writes that while good customer service can be a very difficult thing to achieve, some simple fundamentals apply: knowing the customers and their needs   focusing on the customer experience when designing programs and service delivery setting customer expectations and getting their feedback celebrating employees who do this well.


Mon Jun 15 2015


We've all had customer service experiences that exceed our expectations—whether it's receiving a delivery on Sunday from Amazon Prime, being able to track a pizza as it's made by your local Domino's, or getting a brand-new Patagonia rain jacket because of a lifetime satisfaction guarantee.

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