The Public Manager Magazine Article
Member Benefit
As agencies respond to the Presidents order to streamline customer service, it is critical they rely on people, process, procedures, and technology to ensure the highest quality is delivered for every caller, every day. The way we did business five years ago is no longer good enough to provide high-quality services in the quantity tha...
Thu Sep 15 2011
As agencies respond to the Presidents order to streamline customer service, it is critical they rely on people, process, procedures, and technology to ensure the highest quality is delivered for every caller, every day.
You've Reached ATD Member-only Content
Become an ATD member to continue
Already a member?Sign In
More from ATD