4 Steps to Address Workplace Conflict

Conflict is bound to happen when you bring people together to accomplish goals. There may be disagreement about necessary resources, schedules, task assignments, or accountabilities. To minimize conflicts, high-performing leaders do the following.

1. Involve all stakeholders in planning.

Everyone has a voice and a perspective, and they want others to hear and consider that perspective. Involving stakeholders at the start enables that to happen.

2. Work for consensus and take responsibility for final decisions.

Not all disputes will result in complete agreement. In that case, step in and make a decision. Full participation is important, but leaders shouldn't abdicate their responsibility.

3. Prepare for the conflict to become emotional.

Emotions are normal. When they surface, reframe the conversation so emotional content does not become disruptive. Individuals should not disrespect each other.

4. Monitor progress closely.

Things will go wrong, and plans will need to change. Remain cognizant of what is going on so you can provide resources or direction when necessary. Recognize everyone's work throughout the process.