TD Magazine Article
Member Benefit
5 Steps to Improve Coaching Responses
Content
Coaching is not about giving advice but responding with questions that help people find their own solutions.
Coaching is not about giving advice but responding with questions that help people find their own solutions.
Mon Nov 02 2020
Content
Coaching is not about giving advice but responding with questions that help people find their own solutions. The next time someone asks you for advice, respond as a coach.
Coaching is not about giving advice but responding with questions that help people find their own solutions. The next time someone asks you for advice, respond as a coach.
Content
1. Pause before responding.
1. Pause before responding.
Content
Practice stopping for a moment after a request for advice, and then consider whether you should coach the person to find their own solution or give them your answer.
Practice stopping for a moment after a request for advice, and then consider whether you should coach the person to find their own solution or give them your answer.
Content
2. Probe for perspective.
2. Probe for perspective.
Content
Ask the person what their view is on the issue.
Ask the person what their view is on the issue.
Content
3. Place importance on emotions.
3. Place importance on emotions.
Content
People with problems are not machines, hence the importance of recognizing emotions. Try asking: How do you feel about this problem?
People with problems are not machines, hence the importance of recognizing emotions. Try asking: How do you feel about this problem?
Content
4. Promote ownership and accountability.
4. Promote ownership and accountability.
Content
Encourage the person to own their part of the problem; ask: What's in your control to influence the outcome here?
Encourage the person to own their part of the problem; ask: What's in your control to influence the outcome here?
Content
5. Propel the coachee toward action.
5. Propel the coachee toward action.
Content
Finish your conversation with a tangible, concrete action—for example, ask: What's one small and safe step you can take to move forward toward solving this issue?
Finish your conversation with a tangible, concrete action—for example, ask: What's one small and safe step you can take to move forward toward solving this issue?
