A Question of Performance Part II Applying the PROBE Model

Content

Discusses an organizational behavioral strategy that improves performance. Effect of errors on customer satisfaction Improvement in training of employees in skills of accuracy.

Fri Oct 01 1982

Content

Discusses an organizational behavioral strategy that improves performance. Effect of errors on customer satisfaction; Improvement in training of employees in skills of accuracy.

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ISSUE

A Question of Performance Part II Applying the PROBE Model