This article focuses on Barclays Bank PLC, based in London, England. Barclays categorizes its learning by purpose into five categories. The blended approach is applied to all and is highlighted in the "Take the Lead" program within the Leadership and Management Development category. Take the Lead consists of e-learning modules based on nine facets of leadership: take the lead in performance,communication, style, teamwork, life, time, change, decision making, and business. The bank's business units are increasingly seeking to tailor the content to specific application within their businesses. The first significant review took place last year in Barclays' call centers.