ATD, association for talent development

TD Magazine Article

Member Benefit

Buying Into Customer Service

By

Sun Sep 01 1991

Content

Assesses the customer service status of businesses in the United States. Reasons behind the failure of some business' customer service efforts; Factors influencing a company's customer service program; Strategies used by organizations dedicated to customer service.

Assesses the customer service status of businesses in the United States. Reasons behind the failure of some business' customer service efforts; Factors influencing a company's customer service program; Strategies used by organizations dedicated to customer service.

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ISSUE

Buying Into Customer Service

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