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Certified Excellence

After undergoing a cultural transformation, UL now trains employees and clients alike on how to adopt a winning entrepreneurial mindset.


Wed Oct 05 2016

Certified Excellence

Twelve years ago, the public image of Underwriters Laboratories, the product testing and certification company, was tarnished due to a cavalier attitude that developed toward customer service—for most of its 100-plus-year history, UL was the only provider for customers to go to for U.S. accreditations. Surveys revealed that clients found the nonprofit company difficult to work with, while its command-and-control management style did not foster the kind of working environment for which the company strove.

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October 2016 - TD Magazine

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