When thinking about what distinguishes great from poor coaching, I remember a conversation I overheard early in my career. I was 20 years old, with an ego that outpaced my accomplishments by a long shot (in other words, I was a normal 20-year-old). I am going to call the performer "Jack" and the coach "Jill." Jack was the controller, and Jill was the front desk manager in the large hotel where we all worked. I was the assistant food and beverage director.