CustomerFocused ELearning The Drivers

Content

Looks at key drivers of customer-focused electronic learning (CFEL) and examples of how CFEL can shift training from a support role to a marketing tool and even a profit center for Internet-based businesses. Growing complexity of products and services; Need to reduce the training burden that customers pose to organizations; Description of the e-learning program offered by SAP AG to its customers.

Looks at key drivers of customer-focused electronic learning (CFEL) and examples of how CFEL can shift training from a support role to a marketing tool and even a profit center for Internet-based businesses. Growing complexity of products and services; Need to reduce the training burden that customers pose to organizations; Description of the e-learning program offered by SAP AG to its customers.