TD Magazine Article
Member Benefit
Thu Oct 01 1998
Offers advice for training professionals on how to deal with a disruptive participant. Need to make one's expectations about behavior clear and encourage healthy skepticism; Ways to prevent potential troublemakers from even beginning to disrupt; Nonverbal signs to communicate to a participant that his or her behavior is unacceptable.
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ISSUE
Dealing with miscreants snivelers and adversaries