logo image

TD Magazine Article

Member Benefit

Derive Hard Numbers From Soft Skills

It is possible to measure the impact and ROI of soft skill programs.


Tue Sep 08 2015


Recently, a large gold-mining company based in North America with mines in three continents faced a challenge. Survey data taken from all employees indicated the first level of management needed leadership skills. The chief operating officer agreed and approved a project that involved 14 days of leadership development, coupled with 360-degree feedback processes, and a team of individuals to make this successful. In all, almost 1,000 managers would be trained at a direct cost of more than $6 million. The COO was willing to make this investment if the human resources function would show the financial return on investment of the program, adding, "How can I spend this amount of money and not show my shareholders the return on this investment?" This presented a challenge to the HR executives who had never pursued an ROI study on any of their previous projects.

You've Reached ATD Member-only Content

Become an ATD member to continue

Already a member?Sign In


September 2015 - TD Magazine

View Articles

Copyright © 2024 ATD

ASTD changed its name to ATD to meet the growing needs of a dynamic, global profession.

Terms of UsePrivacy NoticeCookie Policy