Digital Assistance Increases Outcomes

Organizations invest heavily in change management and training programs to ensure employees can use digital tools effectively following a system rollout. Yet, adoption, efficiency, and long-term knowledge retention remain challenging. Traditional training methods such as classroom sessions, e-learning modules, and job aids often fail to bridge the gap between learning and doing. For instance, employees may complete traditional training courses, but when they face a real-world task, they frequently lack the confidence or knowledge to complete it using the new tool.