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Content

The article presents information on the dynamics of the financial services industry. It is believed that if the commercial airlines industry is exempted then the financial services industry is most complex industry. Once financial services were scattered concentrating on single features. But today financial services are dominated by big institutions which can provide customers a broad base of services and products. This complexity brings out challenges in training processes. The biggest challenge faced by the industry is to keep its employees at par with the speed of the changing environment in terms of products, policies and governmental regulations. The training techniques employed include electronic learning and classroom training. To get the best results of electronic learning it is required to design the courses carefully. Classroom training has its own idea and influence. Also, the business values should be tied with the training so that cause and effect relationship can be established.

The article presents information on the dynamics of the financial services industry. It is believed that if the commercial airlines industry is exempted then the financial services industry is most complex industry. Once financial services were scattered concentrating on single features. But today financial services are dominated by big institutions which can provide customers a broad base of services and products. This complexity brings out challenges in training processes. The biggest challenge faced by the industry is to keep its employees at par with the speed of the changing environment in terms of products, policies and governmental regulations. The training techniques employed include electronic learning and classroom training. To get the best results of electronic learning it is required to design the courses carefully. Classroom training has its own idea and influence. Also, the business values should be tied with the training so that cause and effect relationship can be established.