Do You Know

The article presents information on employee empowerment tools. Technology can inform people so they can avoid asking people for information, but they lose key elements. They lose not only the human interaction, but also the tacit knowledge a person can give based on his or her experience and history. A set of tools called expert management software integrate technology and the human touch. These tools do more than search for information. They enable users to create and share expert profiles and submit questions to be answered by professionals. They enable companies to tap into expertise and tacit knowledge rather than just store and provide access to hard bits of information.