logo image

TD Magazine Article

Member Benefit

FLIGHT PLAN

By

Sat Dec 01 2007

Loading...

An interview with Gary Kelly, chief executive officer (CEO) of Southwest Airlines, is presented. When asked about how the rise in fuel costs affected Sothwest Airlines' business strategy, he cited that the energy prices have affected their cost structure by almost 20 percent. Kelly added that Southwest has the finest flight attendants in the world. He explained the importance that Southwest places on teaching leadership and customer service skills to its employees. Southwest also expects that their leaders will offer guidance and assistance to other employees.

You've Reached ATD Member-only Content

Become an ATD member to continue

Already a member?Sign In

ISSUE

FLIGHT PLAN

Advertisement
Advertisement

Copyright © 2024 ATD

ASTD changed its name to ATD to meet the growing needs of a dynamic, global profession.

Terms of UsePrivacy NoticeCookie Policy