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TD Magazine Article

Member Benefit

FORECASTING GREAT SERVICE

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Thu May 01 2008

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The article provides information regarding the usage of employee development to raise customer service. Since 1959, Universal Weather and Aviation Inc. has been a pioneer of international flight support services for corporate aviation. A successful multiyear learning initiative has helped the company to maintain a customer and employee focus as the company continues its growth. The author stresses that executive involvement is critical to the success of any change initiative, and the company had been all hands on deck since the beginning.

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ISSUE

FORECASTING GREAT SERVICE

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