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TD Magazine Article

Member Benefit

How to Deal


Sat Jan 01 2005


The article presents information related to the book "Crucial Confrontations," by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler. The book takes the issue one step further and deals with disappointments that result from poor conversations, broken promises, violated expectations and overall bad behavior. It helps readers identify accountability without diminishing responsibility. The tips and information in this new book help bring about change more rapidly.

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How to Deal


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