Hows Your Empathy

Stresses the importance of empathy in improving corporate customer relations and enhancing customer satisfaction. Tips for the proper handling of customer complaints Importance of an empathic response from the salesperson Implications for management and customer services.

Mon Nov 01 1982

Stresses the importance of empathy in improving corporate customer relations and enhancing customer satisfaction. Tips for the proper handling of customer complaints; Importance of an empathic response from the salesperson; Implications for management and customer services.

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ISSUE

Hows Your Empathy