The article focuses on company policies in the U.S. regarding the use of instant messaging (IM). According to figures from a Blue Coat Systems Inc. survey, only 36 percent of U.S. companies currently allow workers to use instant messaging. Aside from security concerns, this modest mode of communication is bringing out some surprisingly bad behavior from employees. Of the U.S. and British workers polled by Blue Coat Systems, only 27 percent of U.S. workers and 11 percent of British workers actually used instant messaging for business purposes.