logo image

TD Magazine Article

Member Benefit

Is This the Party to Whom I Am Speaking

By

Thu Jul 01 1993

Loading...

Offers advice on how to train employees to use a three-part greeting when answering the company telephone. Importance of the first few seconds of a call in creating a first impression of one's firm; Commonly used buffer statements; Provision of the company or department name to the caller; Significance of saying one's name in building rapport with the client.

You've Reached ATD Member-only Content

Become an ATD member to continue

Already a member?Sign In

ISSUE

Is This the Party to Whom I Am Speaking

Advertisement
Advertisement

Copyright © 2024 ATD

ASTD changed its name to ATD to meet the growing needs of a dynamic, global profession.

Terms of UsePrivacy NoticeCookie Policy