Is This the Party to Whom I Am Speaking

Content

Offers advice on how to train employees to use a three-part greeting when answering the company telephone. Importance of the first few seconds of a call in creating a first impression of one's firm; Commonly used buffer statements; Provision of the company or department name to the caller; Significance of saying one's name in building rapport with the client.

Offers advice on how to train employees to use a three-part greeting when answering the company telephone. Importance of the first few seconds of a call in creating a first impression of one's firm; Commonly used buffer statements; Provision of the company or department name to the caller; Significance of saying one's name in building rapport with the client.