Israel Discount Limited

Content

This article focuses on employee training at Israel Discount Bank, based in Tel Aviv, Israel. In recent years, an organizational and technological project unique in its scope has been under way in the organization, in which the computer systems have been replaced in all the business units. The introduction of the new computer system posed huge training challenges for the organization, requiring simultaneous training of about 3,500 employees in new work processes from both conceptual and operational aspects. In addition, the ability to retain vital employees was established during the past year within the framework of a temporary employees development plan. A training track was developed for these employees in the organization's call center.

This article focuses on employee training at Israel Discount Bank, based in Tel Aviv, Israel. In recent years, an organizational and technological project unique in its scope has been under way in the organization, in which the computer systems have been replaced in all the business units. The introduction of the new computer system posed huge training challenges for the organization, requiring simultaneous training of about 3,500 employees in new work processes from both conceptual and operational aspects. In addition, the ability to retain vital employees was established during the past year within the framework of a temporary employees development plan. A training track was developed for these employees in the organization's call center.