The article reports on the efforts made by Southwest Airlines to improve its employees leadership skills. According to Southwest, it is their responsibility to ensure that their leaders have the tools and skills to lead effectively. The company believes that equipping leaders with leadership skills on every level is vital to the future performance of the company. Part of the company's leadership development plans involves improving its customer satisfaction scores and reducing its costs by 56 percent. The company offers a university-style curriculum in their University for People, including orientation programs for new employees and number of personal and professional development courses.