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TD Magazine Article

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Linking Capability 97 to our business


Wed Feb 01 1995


Focuses on Pacific Bell's training initiative called Capability 97 designed to build employee capability in line with the company's transformation. Identification of business problem requiring process improvement; Use of objective data to describe the current situation regarding employee capability; Use of a fish-bone diagram to identify the root causes of the problem within the company.

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Linking Capability 97 to our business


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