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TD Magazine Article

Member Benefit

Linking Capability 97 to our business

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Wed Feb 01 1995

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Focuses on Pacific Bell's training initiative called Capability 97 designed to build employee capability in line with the company's transformation. Identification of business problem requiring process improvement; Use of objective data to describe the current situation regarding employee capability; Use of a fish-bone diagram to identify the root causes of the problem within the company.

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Linking Capability 97 to our business

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