The article discusses the impact of web-based mentoring on the administrative duties in Marshall & Ilsley Corp. in the U.S. The financial services company implemented a customized web-based mentoring program in 2005. This has enabled the organization to offer learning to all of its roughly 13,000 employees who are scattered across the country. A web-based mentoring systems ask participants to select development areas from a list of core organizational competencies. The nature of the technology behind these programs encourages participants to find experts and quality matches from anywhere in their company.