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TD Magazine Article

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Published Mon Dec 01 2003

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The article focuses on the author's suggestion that Eva Kaplan-Leiserson, author of "Customer Service Basics", published in the October 2000 issue of the periodical T+D, is duty bound to publish a companion piece to the article as employees are customers, too. And profitable companies that "get it" invest in comprehensive employee training, empowerment and performance assessment programs.

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