new GUARD September 2006

The article focuses on the survey conducted by Director of Employee Development MaineGeneral Health Patrice Putman regarding employee satisfaction in Augusta, Maine. The result showed that communication was a weak area within the organization. According to staff members, the culture of MaineGeneral did not address conflict effectively and employees did not always feel comfortable expressing their opinions. As a solution, Putman convinced company leadership to support an intensive training initiative with both their presence and organizational resources. According to her, training and development is a very vibrant and changing career and she has to keep on changes throughout the organization so that her department can respond.