Not Just for Call Centers Anymore

Content

Presents an introduction to articles published in the October 2000 issue of the periodical 'Training & Development.' Discussion of how customer service can be seamlessly integrated into hospital administration; Training of frontline people to serve customers well; Free-agent learning and brain-based learning.

Presents an introduction to articles published in the October 2000 issue of the periodical 'Training & Development.' Discussion of how customer service can be seamlessly integrated into hospital administration; Training of frontline people to serve customers well; Free-agent learning and brain-based learning.